Responsibilities and Duties:

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chat inquiries
• Provide accurate information about products and services
• Resolve customer complaints and issues in a timely and efficient manner
• Maintain a high level of customer satisfaction by providing professional and courteous support
• Update customer records and manage customer accounts
• Process orders, forms, applications, and requests
• Follow up with customers to ensure their issues are resolved
• Collaborate with other departments to provide seamless customer service
• Provide feedback on customer service processes and suggest improvements